Terms & Conditions

Version 1 : English

Version 2 : Bahasa

Terms & Conditions


Please pay special attention to the clauses in bold as they may (a) limit the liability of baliveggies.com or a third party; (b) create risk or liability for You; (c) require You to release Baliveggies or a third party from liability; (d) require You to acknowledge a fact.


  • Baliveggies.com under CV IS. ADV (“We“, “Us“, “Our“, “Baliveggies.com “) provides the information on this website (www.baliveggies.com) and sells the Goods offered via the Website and apps, subject to the terms set out herein and as may be referenced herein (collectively, the “Terms“). “Use” of the Website includes browsing the Website and/or purchasing the Goods offered for sale via the Website. “Goods” refers to all the products advertised for sale via the Website.
  • The Terms govern the advertising, ordering, sale and delivery of Goods, and the use of the Website.
  • We may modify the Terms (“Amended Terms“). Amended Terms will be made available via the Website. By using the Website, You agree to the Terms. If You do not agree to the Terms, please terminate your Use of the Website. Each time You use the Website You agree to be bound by the Terms or the Amended Terms, as the case may be.

Before being able to purchase Goods, You must register as a user of the Website. To register, you must provide the information requested and select a unique username and password. You will need to log in with your username and password in order to purchase Goods.

  • An agreement of sale of the Goods only comes into effect when payment for Goods is received by baliveggies.com in its designated bank account.
  • 12 hours prior to delivery of the Goods, you may cancel an order. After delivery, any return will be in accordance with our Return Policy below.
  • Baliveggies.com will monitor stock levels but cannot guarantee the availability of Goods. When Goods are not available this will be stated on the Website. If Goods are not available after placing an order, We will notify you. If you have paid, we will give you a credit note for the purchase price. 
  • Scheduled in advance and recurring/subscription orders are available via the Website.
  • Baliveggies.com will offer customers a credit for any weight loss for goods ordered with an associated Rand per Kilogram price, where the weight of the pack received is less than 10% of the pack weight ordered on the Website.

Payment for Goods can be made via –

  • Direct Bank Deposit Or Electronic Funds Transfer
  • Cash on Delivery
  • Wallet payment

No delivery until we received the payment !

Fresh Veggies, Fruit’s & Herbs

  • Daily order before 5 PM we will deliver on following day between 8 Am to 5 Pm. Any order after 5 PM will be deliver the day after with the same timing mention above.
  • Any order on saturday, any time will be deliver on Monday.
  • Any order the day before public holiday will be deliver the day after
  • Any customize delivery can contact our admin whatsApp available on the page.

Groceries order  :

  • Any groceries order on daily basis will be deliver in the same day with below note: Order before 11 am will be deliver before 6 pm in the same day.
  • We may offer discounts on Goods from time to time (“Specials”). The amount of stock available for a Special may be limited. Once a Special is sold out, the Goods in question will no longer be available at the discounted price.
  • If you place Goods subject to a Special in your shopping cart but do not complete the order and pay for the Goods, the Goods will not be reserved for you. We will only reserve Goods subject to the Special once We have received payment from you.
  • It is your responsibility to ensure that the Goods are what you ordered and meet your requirements. Unfortunately, we cannot accept returns on any of our perishable Goods. If you experience any problems when you receive your Order please contact us straight away and check your foods when you received.
  • All Goods (other than perishable Goods) may be returned within one day (1) days of receipt of the Goods and you will be refunded the purchase price of the returned Goods. Returns beyond this period are at Our sole discretion.
  • Other than perishable Goods, should you not be satisfied with any Goods/s purchased, you may return the Goods for a refund or exchange only if the Goods have not be damaged, opened, altered and are in a saleable condition, with labels attached.
  • You can go to the “checkout page” by clicking on the “My Cart” button, then click on “Check Out”. This will direct you to the checkout page.
  • Once on the checkout page you can review your shopping cart and user information. You will then be required to verify your Order details and delivery information.
  • The order is now ready to be submitted. In order to complete the process you will be required to “agree”” to the terms and conditions and click on “Buy Now”. This will direct you to the payment page where you can select your payment method and capture the relevant payment information.
  • You will receive a confirmation advising you whether your transaction was successful or not. If the transaction was successful you will also receive an email confirming the order and will be directed to the order history page.

You warrant that all information submitted by you is true, accurate, current and complete. You shall not misrepresent Your identity.

By using the Website, You grant Us the right to use information, data, materials and other content You provide via the Website for the purposes as set out in the Privacy Policy.


We may assume that all electronic communications which reasonably appear to originate from You or a person You have told Us is authorised to act on Your behalf are in fact from You and the form in which We receive the communication is the same as when it was first dispatched.



You may not:

  1. use any robot, spider, scraper, deep link or other similar automated data gathering or extraction tools, program, algorithm or methodology to access, acquire, copy or monitor the Website without Our express written consent;
  2. use or attempt to use any engine, software, tool, agent, or other device or mechanism (including, without limitation, browsers, spiders, robots, avatars or intelligent agents) to navigate or search the Website other than the search engines and search agents available through the Website and other than generally available third party web browsers;
  3. post or transmit any file which contains viruses, worms, Trojan horses or any other contaminating or destructive features, or that otherwise interfere with the proper working of the Website;
  4. attempt to decipher, decompile, disassemble, or reverse-engineer any of the software comprising or in any way making up a part of the Website;
  5. use the Website in a manner that would bring Us into disrepute;
  6. access the Website for unlawful purposes or use the Website in a manner which infringes Our rights or the rights of any other person or restricts or inhibits the use of or enjoyment of Our computer systems by any other person;
  7. post or transfer any material to the Website that is unlawful or violates any third party’s rights or which is obscene, misleading, inaccurate, defamatory, illegal, in breach of any copyright or other intellectual property right, or damaging to data, software or the performance of Our or any other parties’ computer system.
  1. We are entitled to remove any information You have submitted via the Website and/or suspend Your use of the Website at any time on notice to You.


    1. We will protect and use Your personal information in accordance with Our Privacy Policy.


    1. We own or are licensed to use all intellectual property rights in and to all materials, text, content, videos’, photographs, drawings and data (collectively, the “Materials“) made available on the Website. You may not reproduce, distribute, create a derivative, sell, broadcast or in any other way exploit of the whole or any part of the Materials.
    2. The Website and the Materials may not be reproduced, duplicated or copied or otherwise exploited for any purpose without Our express prior written consent.
    3. We own or are licensed to use the trademarks, names, logos and service marks (collectively, the “Trademarks“) displayed on the Website, whether registered or unregistered. You must obtain Our prior written permission should You want to use any of the Trademarks.




  1. Although We will always try to ensure the Website is available, the Website is provided “as is”. Subject to Terms, We give no warranties, representations, statements or guarantees (whether express, implied in law or residual) in this regard.
  2. Subject to terms, We:
    1. supply all Goods “as is”;
      1. disclaim all implied warranties of merchantability or fitness for a particular purpose;
      2. do not warrant that the Website or any information obtained from use of the Website will:
      3. be uninterrupted, timely, secure or error free;
      4. meet any particular measure of accuracy, completeness or reliability, performance or quality;
      5. be free of viruses or any other data or code which has the ability to corrupt or adversely affect the operation of your computer, data or network.
    2. You warrant that:
      1. you are legally entitled to access the Website and purchase the Goods;
      2. you have legal capacity to be bound by the Terms and conclude a sale for the Goods.




  1. Subject to the Terms, we are not liable for any loss, liability, damage or expense (other than arising from Our fraudulent actions or gross negligence) of any nature which may be caused by or attributable, directly or indirectly, to:
    1. the Goods
    2. the Website;
    3. your Use of or reliance on any information offered on or via the Website;
    4. your acts or omissions;
    5. a breach by you of the Terms;
    6. the fact that We act on your instructions or instructions purported to emanate from you;
    7. any error or omission in respect of information submitted to us.
  2. If We are found to be liable, Our liability is limited to 1x of the food price or in the case of liability arising due to the Goods, the purchase price of the Goods in question.
  3. Neither of us will be liable for any indirect or consequential loss or damage of whatever nature and however it may arise.


    1. External links may be provided for Your convenience. We make no representation as to their content and use on any external links is at Your own risk. When visiting external links You must refer to their website’s terms and conditions.


    1. If there is any conflict between the Terms will apply.
    2. These Terms are the sole record of the agreement between you and us in relation to the subject matter hereof. Neither of us are bound by any express, tacit or implied representation or warranty not recorded in these Terms. These terms replace all prior written and verbal communications, between us about the Goods.
    3. If either one of us gives the other an indulgence or extension of time, doing so will not waive or limit any of our rights, unless we expressly agree in writing to waive or limit them.


    1. You agree to accept any notice or legal process relating to the Terms at the email address provided during the registration process.
    2. You must send any notice or legal process relating to the Terms to admin@baliveggies.com


    1. Please email any queries or complaints to baliveggies@gmail.com or admin@baliveggies.com


    1. A certificate signed by our Website Administrator will, unless the contrary is proven, be sufficient evidence of –
      1. the date of publication and the content of the Terms,
      2. the date of publication and the content of earlier versions of the Terms;
      3. the date and content of any communication and notifications sent in terms of the Terms.



Baliveggies.com di bawah CV IS. ADV (“Kami”, “Kami”, “Kami”, “Baliveggies.com”) memberikan informasi di situs web ini (www.baliveggies.com) dan menjual Barang-barang yang ditawarkan melalui Situs Web dan aplikasi, sesuai dengan ketentuan yang ditentukan di sini dan sebagaimana dapat dirujuk di sini (secara kolektif disebut “Ketentuan”). “Penggunaan” Situs web ini mencakup penelusuran Situs Web dan / atau pembelian Barang yang ditawarkan untuk dijual melalui Situs Web. “Barang” mengacu pada semua produk yang diiklankan untuk dijual melalui Situs Web.

Ketentuan ini mengatur periklanan, pemesanan, penjualan dan pengiriman Barang, dan penggunaan Situs Web.

Kami dapat mengubah Ketentuan (“Ketentuan Yang Diubah“). Ketentuan yang diubah akan tersedia melalui Situs Web. Dengan menggunakan Situs Web, Anda menyetujui Ketentuan. Jika Anda tidak setuju dengan Ketentuan, harap hentikan Penggunaan Situs Web Anda. Setiap kali Anda menggunakan Situs Web, Anda setuju untuk terikat oleh Ketentuan atau Ketentuan yang Diubah, tergantung pada masalahnya.



Sebelum dapat membeli Barang, Anda harus mendaftar sebagai pengguna Situs Web. Untuk mendaftar, Anda harus memberikan informasi yang diminta dan memilih nama pengguna dan kata sandi yang unik. Anda harus masuk dengan nama pengguna dan kata sandi Anda untuk membeli Barang.



Perjanjian penjualan Barang hanya berlaku ketika pembayaran untuk Barang diterima oleh baliveggies.com di rekening bank yang ditunjuk.

12 jam sebelum pengiriman Barang, Anda dapat membatalkan pesanan. Setelah pengiriman, pengembalian apa pun akan sesuai dengan Kebijakan Pengembalian kami di bawah ini.

Baliveggies.com akan memantau level stok tetapi tidak dapat menjamin ketersediaan Barang. Ketika Barang tidak tersedia ini akan dinyatakan di Situs Web. Jika Barang tidak tersedia setelah melakukan pemesanan, Kami akan memberi tahu Anda. Jika Anda telah membayar, kami akan memberi Anda nota kredit untuk harga pembelian.

Pemesanan di muka dan berulang / berlangganan berlangganan tersedia melalui Situs web.

Baliveggies.com akan menawarkan kepada pelanggan kredit untuk setiap penurunan berat untuk barang yang dipesan dengan harga Rand per Kilogram terkait, di mana berat paket yang diterima kurang dari 10% dari berat paket yang dipesan di Situs Web.


Pembayaran Barang dapat dilakukan melalui –

  1. Setoran Langsung Bank Atau Transfer Dana Elektronik
  2. Bayar di tempat
  3. Pembayaran dompet


Tidak ada pengiriman sampai kami menerima pembayaran!

Sayuran Segar, Buah & Herbal

Pesanan harian sebelum jam 5 sore, kami akan mengirimkannya pada hari berikutnya antara jam 8 pagi sampai 5 sore. Setiap pesanan setelah pukul 17:00 akan dikirimkan sehari setelahnya dengan waktu yang sama yang disebutkan di atas.

Setiap pesanan pada hari Sabtu, setiap saat akan dikirimkan pada hari Senin.

Setiap pesanan sehari sebelum hari libur nasional akan dikirimkan sehari setelahnya

Setiap pengiriman kustom dapat menghubungi admin whatsApp kami yang tersedia di halaman.

Pesanan bahan makanan:

Setiap pesanan bahan makanan setiap hari akan dikirimkan pada hari yang sama dengan catatan di bawah ini: Pesanan sebelum jam 11 pagi akan dikirimkan sebelum jam 6 sore di hari yang sama.


Kami dapat menawarkan diskon untuk Barang dari waktu ke waktu (“Spesial”). Jumlah stok yang tersedia untuk Spesial mungkin terbatas. Setelah Khusus terjual habis, Barang yang dipermasalahkan tidak akan lagi tersedia dengan harga diskon.

Jika Anda menempatkan Barang yang dikenai Barang Khusus di keranjang belanja Anda tetapi tidak menyelesaikan pesanan dan membayar Barang tersebut, Barang tersebut tidak akan disediakan untuk Anda. Kami hanya akan memesan Barang-barang yang tunduk pada Spesial setelah Kami menerima pembayaran dari Anda.


Adalah tanggung jawab Anda untuk memastikan bahwa Barang adalah yang Anda pesan dan memenuhi persyaratan Anda. Sayangnya, kami tidak dapat menerima pengembalian atas Barang yang mudah rusak kami. Jika Anda mengalami masalah ketika Anda menerima Pesanan Anda, segera hubungi kami dan periksa makanan Anda saat Anda menerima.

Semua Barang (selain Barang yang mudah rusak) dapat dikembalikan dalam satu hari (1) hari sejak diterimanya Barang dan Anda akan dikembalikan harga pembelian Barang yang dikembalikan. Pengembalian setelah periode ini adalah atas kebijakan Kami.

Selain Barang yang mudah rusak, jika Anda tidak puas dengan Barang yang dibeli, Anda dapat mengembalikan Barang untuk pengembalian uang atau menukar hanya jika Barang tidak rusak, dibuka, diubah dan berada dalam kondisi laku, dengan label terpasang.


Anda dapat pergi ke “halaman checkout” dengan mengklik tombol “My Cart“, lalu klik “Check Out“. Ini akan mengarahkan Anda ke halaman checkout.

Setelah di halaman checkout Anda dapat meninjau keranjang belanja dan informasi pengguna Anda. Anda kemudian akan diminta untuk memverifikasi rincian Pesanan Anda dan informasi pengiriman.

Pesanan sekarang siap dikirimkan. Untuk menyelesaikan proses ini Anda akan diminta untuk “setuju” “dengan syarat dan ketentuan dan klik” Beli Sekarang “. Ini akan mengarahkan Anda ke halaman pembayaran

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